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                                                                                    Booking Policies


A. Flight Booking Policy

  1. We recommend user to refer airlines terms and conditions before booking the ticket.
  2. By accepting our booking terms, user is also agreeing to terms & conditions of the respective airline.
  3. Flight schedules and timings are subject to regulatory approvals and change(s).
  4. As per airline policy, unaccompanied minor passengers are required to carry specific supporting documents. Please contact the airline directly for the same
  5. Once customer pays the amount and booked successfully, he/she needs to wait for 1-2 hours for final confirmation of air ticket. Meanwhile do not book again as our team is working on your existing booking or contact our customer support for further assistance.  
  6. In case of unavailability of services, you will receive the complete refunds except the convenience charges(299 per passenger and per sector). 
  7. In case of fare increase during the ticketing process(* 1-2 Hours once we receive the payment), customer can avail the complete refund except the convenience charges(299 per passenger and per sector). 
  8. In case of international bookings, if passenger choose a connecting flight than he/she should contact respective embassy for any visa/transit visa related queries as FlightPlusHotel.com do not deals in visa and immigration. Kindly ensure that you have the relevant visa, transit visa (if applicable), immigration clearance and travel with a passport, with a validity of at least 6 months as on date of travel.
  9. FlightPlusHotel is not responsible for any schedule change by the airline after issuance of the ticket. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
  10. FlightPlusHotel.com charges a non-refundable convenience charge of Rs.299/- additionally on per passenger basis and per sector.
  11. The passenger is required to check-in at least 3 hours prior departure for International flights, else will be considered as a no show.
  12. Lowest prices guarentee is only for GDS Airlines not for LCC Airlines. All the extra add ons, offers,coupons and conv. fees are excluded. 

 

Cancellation Policy Of Flights

  1. **For domestic flights cancellation request will be accepted upto 8 hours before departure after then you can directly contact the respective airline for any cancellation to prevent delays and no show.
  2. An additional service fee of INR999 per passenger and per sector will be charged in the case of cancellation and rescheduling of domestic flight.
  3. **For international flights we require the cancellation request 72 hours(3 Days) before departure after then you can directly contact the respective airline for any cancellation to prevent delays and no show.
  4. An additional service fee of INR1499 per passenger and per sector will be charged in the case of cancellation and rescheduling of international flight.
  5. Scan copy of the ticket will be required in case if flight gets cancelled or delayed by more than 2 hours for domestic flights.
  6. Air Asia, Air Arabia, Tiger Airways and some other international LCC airlines tickets are fully non refundable and no refund will be issued against the cancellation of such tickets.
  7. In case of partial cancellation the refund process takes up to 90 days depending upon the airlines.

 

Refund Policy

 

  1. It is mandatory to contact Company for all refunds, as the airline will not be able to refund your tickets booked at www.FlightPlusHotel.com
  2. The refund amount in case of any cancellation will be refunded within 5-14 working days(*depending on airline policies), in case of no show the refund will be processed only after we get refund from the airlines, after deducting the airline cancellation charges and FlightPlusHotel.com’s service fee.
  3. Refund against the cancellation of air tickets will be credited directly in your account. In case of Credit Card, refund will be made on the same credit card only. Refund process can take duration of maximum 5-14 working days due to banking procedures.
  4. Note: Processing times for cancellation and refund requests may vary according to respective airline policy.
  5. In case of unavailability of services, you will receive the complete refunds except the convenience charges(299 per passenger and per sector). 

B. Hotel Booking Policy

  1. Hotels may not allow local residents to check-in as guests . This is strictly subject to the Hotel Policies and FlightPlusHotel will not be responsible for such check-in denials.
  2. Hotels reserves the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in. FlightPlusHotel will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances.
  3. Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy & seasonality.
  4. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.
  5. Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel.
  6. In case of unavailability of services, you will receive the complete refunds except the convenience charges(299 per passenger and per sector). 
  7. In case of hotel sold out or hotel not found at said address in hotel voucher or nearby ,you will receive the complete refunds except the convenience charges(299 per passenger and per sector) or you can choose any another hotel on that said address or nearby by contacting our support team(*hotel must be registered in our inventory) as per your requirement and pay the difference amount for new hotel.
  8. In case of any service related issue with hotel you need to take at least 5 photos of defects and raise it to our support team on (support@flightplushotel.com) and immediately contact our customer support team to resolve that issue. After that we are not liable for any inconvenience cost.
  9. In case guest need extra services(*depends on availability) at hotel he/she need to pay extra charges(*depends on service) directly to the hotel at the time of check-in or contact our customer support team.
  10. All the refunds shall be done by the Hotel directly to you and the FlightPlusHotel is not responsible to ensuring any refunds whatsoever 

 

  Refunds against the Cancellation of Hotel Reservation:

  1. The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
  2. Refunds against the cancellation of the hotels depend upon the cancellation policies of the particular hotels. Apart from the cancellation charges levied by the hotels, we only charge a negligible amount of Rs. 499 as cancellation service charges for each room.

C. Bus Booking Policies:-

APART FROM THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC BUS BOOKING TERMS.

Flightplushotel RESPONSIBILITIES DOES NOT INCLUDE

  1. The bus operators bus not departing / reaching on time.
  2. The bus operator's employees being rude.
  3. The bus operators bus seats etc not being up to the customer's expectation.
  4. The bus operator cancelling the trip due to unavoidable reasons.
  5. The baggage of the customer getting lost / stolen / damaged.
  6. The bus operator changing a customer's seat at the last minute to accommodate a lady / child.
  7. The customer waiting at the wrong boarding point (please call the bus operator to find out the exact, boarding point if you are not a regular traveller on that particular bus).
  8. The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.

PASSENGERS ARE REQUIRED TO FURNISH THE FOLLOWING AT THE TIME OF BOARDING THE BUS:

  1. A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
  2. Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  3. All tickets issued shall be non-transferable.
  4. Passengers are required to reach the boarding place before 30 min of scheduled departure time.

CHANGE IN BUS TYPE:

  • In case the bus operator changes the type of bus due to some reason or any other discrepancy, we will refund the differential amount to the customer only upon being intimated by the bus operator.

D. Holidays Packages Policies:

  1. You acknowledge that pictures of the holiday packages as shown on the Site are indicative and may not be representative of the actual products.
  2. The rates /prices of the holiday packages shown of the Site are quotation only and no blocking has been made. Prices/Taxes are subject to changes and availability.
  3. You are requested to confirm acceptance of the holiday packages customized for you by return email for a valid booking to be made.
  4. Booking of holiday packages is subject to availability and confirmation of the holiday package supplier. Special rates shall apply for peak seasons and the inclusions of such holiday packages may vary without any notice.
  5. In case we are not able to provide the Hotel Packages as shown on the Site, we reserve the right to give the substitute Hotel Package of the same standard.
  6. You agree that the terms of the holiday packages may be subject to change at short notices due to circumstances beyond our or the suppliers control included but not limited to force majeure events etc.
  7. In such cases we act only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship.

 


                                                                                                       Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

 

The Information We Collect:

This notice applies to all information collected or submitted on the site. The website offers travel related services such as air tickets, hotels rooms, tour packages etc. We collect the following personal information to provide the services mentioned above.

Name
Address 
Date of birth
Passport number
Email address 
Phone number 
Frequent Flyer Numbers
IP address

 

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We will use this information to occasionally inform you of promotions being run on the website. Within each email, you will be provided an option to opt out from receiving such emails in the future. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting our customer service department. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

 

 


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